Billing Policy

1. Account Payment

A. Payment via Credit Card

AdultEUhost accepts payments via MasterCard, VISA and AMEX. Usage of a credit card indicates authorization to cover all future recurring charges and additional fees with the credit card on file. Credit cards will be charged on the renewal date for the account.

A credit card authorization form may be required before this payment method can be used.

B. Other Payment Methods

AdultEUhost also accepts Paypal, Paxum and wire transfers. All funds must be payable in currency agreed upon during the order process. Payment for services by wire transfer must be received prior to renewal dates to avoid interruption of service. Wire transfer information is available upon request.

2. Late/Non-Payment

A. Accounts with Non-Usable Credit Cards

Credit cards on file are not usable when any of the following occur:

1. The card has expired;

2. The card declines the charges;

3. The card is reported lost or stolen;

4. The card is declared invalid;

- You will receive an invoice 14 day prior to your renewal.

- After 7 days pass you will receive another invoice. (Reminding you of the outstanding balance).

- On the 13th day, you will receive a Suspension notice with the date your account will be suspended.

- If your balance has not been brought to zero, the account will be suspended (a $25 reactivation fee will apply).

- If payment has still not been made, we will leave the server in its spot offline for 1 week. If we have not heard back from you or receive payment, your server will be taken offline and resold.

B. Late/Non-Payment

- You will receive an invoice 14 day prior to your renewal.

- After 7 days pass you will receive another invoice. (Reminding you of the outstanding balance).

- On the 13th day, you will receive a Suspension notice with the date your account will be suspended.

- If your balance has not been brought to zero, the account will be suspended (a $25 reactivation fee will apply).

- If payment has still not been made, we will leave the server in its spot offline for 1 week. If we have not heard back from you or receive payment, your server will be taken offline and resold.

3. Cancellation Policy

A. Requesting an Account Cancellation

A cancellation will only be accepted if it is done with the account cancellation form (available on request) and email it to billing@adulteuhost.com.

All account cancellations must be received in the above manner at least thirty (30) days in advance of the date of renewal. Accounts cancelled with less than thirty (30) days notice shall be cancelled at the end of the next term and shall be charged accordingly.

B. Results of a Cancellation

When a cancellation request is made, AdultEUhost will immediately remove all configuration information as well as all contents of the account on the date of the next renewal of the account. Customer may request immediate cancellation if so desired. AdultEUhost will remove all files. This may include unread e-mail left on the server.

4. Refund Policy

A. Refunds within the First 30 Days of Service

AdultEUhost does not issue refunds for Dedicated Server monthly service charges or setup fees.

B. No Refunds Outside of the First 30 Days

AdultEUhost does not offer refunds for services after the initial thirty (30) days of service. AdultEUhost does not issue prorated refunds for prepaid service.

5. Keeping Billing Information Current

A. Updating Your Billing Information

You may email an update to billing@adulteuhost.com. Any email must include the account name, account password, and signature of the account owner. Personal information may be changed via the customer's Personal Control Panel.

B. Out-of-Date Records

Periodically it may become necessary for AdultEUhost to contact the customer. If the information provided to us is not current, it may lead to the customer failing to receive notices. The customer is solely responsible for keeping all personal and billing information current at all times.

AdultEUhost is not responsible for actions that are taken as a result of a customer's failure to respond to AdultEUhost's notices.

6. Invoices and Statements

A. E-mail Invoices/Statements

Customer may request AdultEUhost to send an invoice or account statement via e-mail. There is no charge for this service.

B. Postal Mail/Fax Invoicing

Customer may request AdultEUhost to send an invoice or account statement via fax. AdultEUhost will charge customer $15.00 per invoice/statement sent via this manner.

7. Taxes

A. Customer Liability

AdultEUhost shall not be liable for any taxes or other fees to be paid in accordance with or related to purchases made from customer. Customer is solely responsible for all taxes and fees of any nature associated with AdultEUhost's products and services.

8. Bandwidth and Overages

Bandwidth is not heritable between contracts, servers, and/or months.

A. Unmetered Servers

Unmetered Bandwidth may be purchased in increments of 10 and 100Mbps. Your selected level of bandwidth will be capped at your servers network adapter as well as the switch port you are connected to. The server will obtain your selected full port speed (10 or 100Mbps) 24/7 and will not accrue bandwidth overages charges as you will not be able to exceed the allotted bandwidth amount.

B. Standard Metered Servers

All, except unmetered, servers include a specified amount of monthly data transfer. You will purchase an allotted amount of bandwidth for your server and you will be billed based on your monthly use. AdultEUhost will calculate your bandwidth use each month based on your total data transferred in a given billing period.

If you have exceeded the allotted bandwidth for your server plan in the current billing period, you will be charged $0.20 per GB over the allotted server plan amount. The bandwidth overage charge will be applied to your account for immediate payment.